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VEHICLE MAINTENANCE

Guaranteed Maintenance for single vehicle or large fleets

Car Planet Contracts work in association with an independent vehicle specialist management company supplying fleet owner’s, vehicle leasing companies, private individuals and corporate clients. Once you call Car Planet Contracts you can be assured you’ll receive top class personal service every time.

Whether you are looking to cover a single vehicle or a fleet of vehicles, a full maintenance contract, particularly for high mileage users may well be a great benefit. Firstly there is budgetary control, meaning no nasty surprises such as major repair bills or tyre replacements, but also that breakdown assistance keeps drivers on the road.

Car Planet Contracts Guaranteed Maintenance package includes:

24 Hour Assistance / Driver Helpline

Servicing, Maintenance and Repair (SMR). 

MOT testing

Accident Management

Breakdown Assistance*, including home start

Tyre Replacements, fair wear and tear

Tyre Punctures*

Warranty Claim Bookings

16,000 approved garages across the UK

Free Vehicle Collection and Delivery on day of vehicle service, subject to availability**

Free courtesy car, on day of vehicle service, subject to availability**

Includes a membership access to motoring deals and discounts.

All in one easy monthly payment that can also be added to any form of finance. Total peace of mind with no unexpected maintenance or repair costs.

All servicing is based upon the manufacturers guidelines and servicing schedules. This is in line with ‘fair wear and tear’ guidelines that are set by the BVRLA and is the guidance that leasing brokers and finance companies refer to.

*Breakdown Assistance – We utilise manufacturers breakdown assistance whilst your vehicle is still under warranty, then we use our AA cover in the event of a mechanical breakdown with the exception of exclusions e.g. battery related issues, and sidewall damage to tyres.

*Punctures caused by sidewall damage are not covered.

**Please note: our courtesy car and collection and delivery service is provided by the garage on the day of your vehicle service only and is not provided by Car Planet Contracts directly. This service is subject to availability and garage discretion. Due to the current COVID-19 pandemic, most garages are not offering these services, this is beyond Car Planet Contracts control but in most cases we can offer you a drop off appointment instead.

Accident ManagementBreakdown Assistance24hr Driver HelplineTyre CareWarranty Claim BookingsDe-fleet Inspections
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Accident Management

Our Accident Management service covers both fault and non-fault accidents with a 24/7, 365 days a year incident response line.

Driver and passenger safety is crucial and therefore speed is of the essence. After your call to the dedicated customer line, our accident management partner will quickly send an incident response vehicle to their location.

From breakdowns to major road traffic accidents, motorway closures and chemical spillages, our partner will endeavour to always fix vehicles at the roadside, if it is legal and safe to do so. If this isn’t possible they will recover the vehicle to an approved garage.

Our partner has access to a nationwide network of BS-10125 approved repairers who work to agreed labour rates and part discounts. They also have in-house ATA / VDA Qualified Engineers who review estimates to ensure true and fair damage costs.

While the vehicle is in for repair they will provide you with a courtesy car, free of charge, and will contact the relevant insurance companies on your behalf to settle any claims. They’ll also provide advice or free legal assistance if the driver is not at fault. As an added bonus, our partner also has a high value of delegated authority with a number of large insurers which in turn will help to minimise downtime and overall claim costs.

Our Accident Management service is included, for free, as part of our Guaranteed Maintenance Package. Contact Car Planet Contracts for a Guaranteed Maintenance quote based on your vehicle specification.

Already a customer? Call the Car Planet Contracts team on 0845 1212 850

*Some features above are only included if you, as the driver, is not at fault for the accident.

*To obtain a maintenance quote for your chosen vehicle, please complete the enquiry form below.*

Breakdown Assistance

Whether it’s going to an important business meeting, a social engagement or picking the kids up from school, a breakdown in any vehicle is unpleasant, time consuming and costly.

Breakdown Assistance is available with all Guaranteed Maintenance contracts. If your vehicle breaks down anywhere in the UK, including at home, you simply need to call our maintenance specialist and they will arrange for a reputable breakdown company, such as the AA, to attend to the vehicle 24/7.

We utilise manufacturers breakdown assistance whilst your vehicle is still under warranty, then we use our AA cover in the event of a mechanical breakdown with the exception of exclusions e.g. battery related issues, and sidewall damage to tyres.

Our selected partners have a fleet of breakdown vans, recovery trucks and other specialist vehicles to support a wide range of breakdown situations. The main aim of this will be to fix the vehicle by the roadside, if this is not possible the vehicle will be towed to a local approved garage for repair within a 10 mile radius.

Breakdown cover isn’t a legal requirement, but it can make life easier and take away the hassle of car trouble when you’re out and about.

Contact Car Planet Contracts for a Guaranteed Maintenance quote based on your vehicle specification.

*To obtain a maintenance quote for your chosen vehicle, please complete the enquiry form below.*

24hr Driver Helpline

If your car starts to make a strange noise or if you have a general question regarding your vehicle you can call our maintenance specialist 24hr helpline for free advice.

As a benefit for having one of Car Planet Contracts Maintenance Packages, customers are provided with a 24 hr dedicated service which is manned by our maintenance specialist own staff who are ready to respond immediately to our customers needs. Our colleagues have many years of technical experience and are professionally qualified in their own field in order to maintain a high level of personal service. With no automated phone systems, you will speak to a member of the team every time.

At the heart of the service is a sophisticated computer system, which draws on motor manufacturer information and technical trade databases which provide invaluable data on every make and model of vehicles on UK roads.

Also included for free is a 24 hr driver helpline, as part of our Guaranteed Maintenance Package. Contact Car Planet Contracts for a Guaranteed Maintenance quote based on your vehicle specification.

*To obtain a maintenance quote for your chosen vehicle, please complete the enquiry form below.*

Punctures and Tyre Replacements

Tyres play a crucial role in vehicle safety which should not be compromised. To ensure that you stay safe on the road, it is important that you look after your tyres and check them regularly.

Tyre fair wear and tear and punctures are covered under our Guaranteed Maintenance package.

There are many different reasons for tyre wear. Your tyres don’t just get worn due to age and use, other factors including emergency braking, incorrect tyre inflation, incorrect wheel alignment, poor road surfacing and driving over a nail can easily damage a tyre. Under our Guaranteed Maintenance package, we’ll replace any tyre as long as there is no sidewall damage and the tread is 2mm or less. We’ll also repair/replace the tyre if it suffers a puncture, as long as there is no sidewall damage.

Replacement tyres due to fair wear and tear and punctures is included as part of our Guaranteed Maintenance package. This service will provide you with peace of mind, knowing that when the vehicle’s tyres need replacing you can take the vehicle into any National Tyre or ATS branch for the tyres to be replaced.

Those with a Maintenance package, with tyres included, will receive a driver card when the contract commences. For replacement tyres, simply show this card in any National Tyre or ATS branch. The branch will then seek authorisation from our maintenance specialist to replace/repair the tyres with no additional cost from you.

Please note: Tyre sidewall damage and/or any irrepairable punctures to the shoulder of the tyre is not covered by any of our packages. The driver/company is liable for the repair or replacement of any tyres with sidewall damage. Alloy wheel repairs / replacements and the purchase and or fitting of winter tyres are not included.

*To obtain a maintenance quote for your chosen vehicle, please complete the enquiry form below.*

Warranty Claim Bookings

For the duration of your Guaranteed Maintenance, Service Card or Fleet Card contract if your new vehicle develops any faults, which falls within the vehicles warranty, we’ll happily deal with the warranty claim booking on your behalf. You simply need to give our maintenance specialist a call and they will do the rest.

Every new car on sale in the UK is supplied with a warranty. Although every car manufacturer is different, most parts such as drive and axle shafts, engine parts, seals and gaskets, vehicle batteries, brake and clutch linings, air conditioning systems, audio and entertainment systems as well as the paint work is usually covered by a manufacturers warranty up to a specific amount of miles / years. Usually this is 3 years or up to 60,000 miles, which ever comes first. However each manufacturer is different and can vary from model to model.

If you’re not sure if a part is covered by your vehicle warranty, our maintenance specialist can look into this for you. They can also arrange for the vehicle to be booked in and taken to an approved garage for the warranty work to be carried out, once approved by your vehicle manufacturer.

Our Warranty Claim Booking service is included, for free, as part of our Guaranteed Maintenance, Service and Fleet Card packages. Providing you with peace of mind, knowing we’re here to assist if anything was to go wrong with your new car.

*To obtain a maintenance quote for your chosen vehicle, please complete the enquiry form below.*

De-fleet Inspections (optional extra)

When a drivers vehicle is ready to be returned to the lease company, our maintenance specialist can arrange for a De-Fleet Inspector to inspect the vehicle and advise on anything which may need to be repaired. Our De-Fleeting partner will also provide the driver with a quote for any recommended work. Such work may include, but is not limited to, repairing scuffed alloy wheels and repairing any dents and scratches. This is to help avoid any further (any usually more expensive) costs which may be imposed if the vehicle is not returned in the expected condition.

Benefits of using our de-fleeting partner:

  • Use approved British Standard repairers across the UK
  • Agreed SMART menu prices
  • Mobile service for your convenience, have work carried out at home or even work!
  • Daily repair progress chasing on your behalf

This service will provide you with peace of mind, knowing the vehicle can be inspected and any aesthetic damage can be repaired prior to it being returned to the lease company. For further peace of mind, our partner’s network of approved repairers all work to Audatex data to ensure fair estimates.

On your request, our maintenance specialist can arrange the booking for you, but you as the driver are responsible for all charges imposed by our de-fleeting partner. 

*To obtain a maintenance quote for your chosen vehicle, please complete the enquiry form below.*

Make a maintenance enquiry

We’ll connect you with a Vehicle Advisor to learn more about your vehicle maintenance requirements.

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Car Planet Contracts is authorised and regulated by the Financial Conduct Authority (749314)

We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your requirements. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them.

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

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